Refund Policy

Warranty & Malfunction Refund Policy

At Delta Watch co, we take immense pride in the precision engineering of our timepieces. We understand that a watch is a complex instrument, and while rare, mechanical or electronic malfunctions can occur.

 

This policy applies exclusively to watches experiencing functional defects or mechanical failures.

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1. Eligibility for Refund

To qualify for a refund under this policy, the timepiece must exhibit a manufacturing defect or internal malfunction. This includes:

• Inaccurate timekeeping beyond the movement's specified tolerance.

• Total movement failure (the watch stops running).

• Malfunctioning complications (date windows, chronographs, etc.).

• Critical structural failure of the case or crystal under normal use.

 

2. Coverage Period

Refund requests for malfunctions must be initiated within 10 of the original delivery date.

• Beyond this period: If your watch malfunctions after the refund window, it will be covered under our 1-Year Limited Warranty for repair or replacement rather than a refund.

 

3. Exclusions (What is NOT covered)

This policy does not apply to, and refunds will not be issued for:

• Cosmetic Wear: Scratches, dents, or fading of plating from daily use.

• Accidental Damage: Dropped watches, shattered crystals, or water damage exceeding the ATM rating.

• Unauthorized Service: Any watch opened or tampered with by a third-party jeweler.

• Change of Mind: We do not offer refunds for aesthetic preferences or "buyer's remorse" under this specific policy.

 

4. The Malfunction Verification Process

To ensure the integrity of our products, all returned watches undergo a rigorous inspection by our master watchmakers.

1. Initiation: Contact info@deltawatchco.com with your order number and a brief description (or video) of the malfunction.

2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) and a prepaid insured shipping label.

3. Technical Inspection: Once received, our watchmaker will inspect the movement. This process typically takes 3–5 business days.

4. Verification:

   • If a manufacturing defect is confirmed, your refund will be processed immediately.

   • If the issue is found to be caused by external impact or misuse, the refund will be denied, and we will provide a quote for repair.

 

5. Refund Processing

• Original Payment: Approved refunds are credited back to the original payment method.

• Timeline: Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.

• Shipping Costs: For verified malfunctions, [Your Brand Name] will cover all shipping and insurance costs.

 

6. Return Condition

When returning a malfunctioned watch for a refund, it must be returned with:

• The original presentation box and outer packaging.

• All manuals, hangtags, and warranty cards.

• All original bracelet links (if applicable).

 

Important Note: A restocking fee may apply if the original packaging or accessories are missing, even if the watch itself is defective.

 

Questions about a malfunction?

Please contact our Technical Support Team at info@deltawatchco.com.